Help Center
How can we help?
Search our frequently asked questions, track an order, or get in touch with our team.
Popular questions
Orders
How do I check the status of my order?+
Use Track Order with your order number and the email used at checkout, or sign in and open Account > Orders. Orders move through Confirmed, Processing, Packed, Shipped, Out for Delivery, and Delivered — you'll see the current stage and any tracking details there.
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Can I cancel my order after placing it?+
You can cancel from Account > Orders while your order is Pending, Confirmed, or Processing. Once it's been Packed or a shipment has been created with our courier, self-service cancellation is no longer available — contact support and we'll help.
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I checked out as a guest — can I still track my order?+
Yes. Use Track Order with your order number and the email you used at checkout — no account required.
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Shipping & Delivery
Where do you ship?+
We currently ship within India only.
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Is shipping free?+
Shipping is free once your order subtotal reaches ₹999. Below that, the live courier rate for your delivery address is calculated and shown at checkout.
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How do I track my shipment once it's on the way?+
Once your order is packed and booked with a courier, the courier name and tracking link appear on your order detail page (and via Track Order) and update as the courier reports each step.
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Payments & COD
What payment methods do you accept?+
We accept online payment via Razorpay, and Cash on Delivery (COD) where available for your address.
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Why does Cash on Delivery cost a little more?+
For COD orders, our courier partners charge a cash-handling fee on top of the standard delivery cost. That fee is collected as a small advance online at checkout, and the remaining order balance is collected in cash on delivery.
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Is my online payment secure?+
Yes. Online payments are processed by Razorpay — your card, UPI, or other payment details are handled directly by Razorpay's secure checkout and are never stored on our servers.
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Returns & Refunds
What is your return window?+
Delivered orders can be returned or exchanged within 30 days of delivery.
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How do I start a return or exchange?+
Sign in, open the delivered order under Account > Orders, choose Return or Exchange, and select the item(s) and reason.
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How long does a refund take once approved?+
Once your returned item is received and inspected, we issue the refund to your original payment method (or record it against your order for COD orders). You can follow the status on your order and return details in your account.
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Products & Sizing
How do I find the right size?+
Each product page includes fit notes and the size/height the model is wearing, to help you judge fit before ordering. Check the product page for that item's specific guidance.
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What if an item doesn't fit?+
It's covered under our standard 30-day return/exchange window for delivered orders — see Returns & Refunds.
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How do I know if an item is in stock?+
Available sizes and colors are shown on the product page — an option that's sold out is marked unavailable there.
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Account
Do I need an account to place an order?+
No — guest checkout is available. Creating an account lets you track orders, save addresses, and manage support requests all in one place.
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How do I reset my password?+
Use "Forgot password" on the login page. We'll send a one-time code to verify your email before you set a new password.
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How do I update my saved addresses?+
Manage your saved addresses anytime from Account > Addresses.
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Invoices
Can I get an invoice for my order?+
Yes — every order has a downloadable PDF invoice, available from that order’s detail page in your account.
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Does the invoice show tax?+
Yes, the invoice reflects the tax and totals recorded on your order at checkout.
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Still need help?
Talk to a real person
Email us or chat on WhatsApp — we usually reply within a day. Email: fitandcoclothing@gmail.com.
Prefer to keep a written record? Open a support request from your account and track every reply in one place.